Hello customer care team!
My name is _______ and I'm not the resident of the United States. I would like to officially unlock my iPhone (3G/3GS/4), so I can use it with local cariers. My IMEI is ______________, I tried contacting AT&T via live chat, but didn't succeed. I will really appreciate your help on my problem.
Ждем ответа (не забываем о разнице в 9 часов). В течение дня придет тикет о регистрации вашего обращения, через 3-4 дня придет ответ, примерно такого содержания:
Thank you for contacting AT&T Customer Care about unlocking your iPhone. We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.
To complete the unlock, simply:
1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
3. Backup and restore your iPhone using iTunes.
For information on backup and restore, please visit http://support.apple.com/kb/HT1414 .
4. After restoring, your iPhone will be unlocked.
Additional information on unlocking can be found at http://support.apple.com/kb/TS3198 .
For questions regarding AT&T's wireless service and iPhone, please visit the Phone/Device Learning Center. We thank you for your continued business and look forward to providing you with the best customer service.
Thank you for contacting AT&T Mobility.